Operation of infrastructure technology – a logistical challenge
Parametric GmbH develops systems for infrastructure and transport. Our rugged devices are installed in buses, trains, outdoors or in industrial facilities. Access to the installations, which are usually distributed throughout the country, is generally limited – the time for maintenance work is limited. This makes the operation and maintenance of infrastructure technology a logistical challenge. Mobile real-time mobile information platforms on smartphones can help.
Product Configuration & Lifecycle Management – Keep Track of everything
We at Parametric GmbH work daily with our Parametric Service Platform.
The advantages are:
- All data of all devices ever delivered are stored centrally and can be retrieved immediately. This enables us to achieve almost perfect traceability.
- Our customers get access to the same data via the Android app or a web interface. By scanning the serial number barcode with the smartphone, customers can view important information about their device.
- Customers can check the delivery date, warranty, configuration data, calibration and test reports.
- Complete device history (timeline) is available
- RMA Requests can be sent directly from the App. This makes it clear which device is affected.
- Our customers can record error messages including photos and assign them within their organization. Paperwork was yesterday!
- Wireless configuration of devices via NFC technology for devices with Parametric NPlug. Configurations can be managed centrally via an API.
Our Best for your Products too …
- Are you a device manufacturer like us?
- Would you like to provide your customers with a modern and easy-to-use information platform?
- Would you like to simplify your service processes?
Get in touch with us. We offer you our complete service and lifecycle solution adapted to your company’s CI.
- Central data storage of all device data
- Access to the same data within your organization and by your customers
- Synchronization and optimization of work in the field
- Identify potential and current problems and trends
- Overview of planned and completed actions in the field for resource calculation
- Central control of the entire data stream and quality assurance
- Search for devices in the online database by serial number / barcode / NFC
- Provisioning / Configuration of devices with fixed communication parameters in the field with our NPlug solution
- Link Configurations and Device Serial Numbers to Locations
- Store product location (Google Maps)
- Check basic data of the devices, delivery date, warranty, serial numbers, notes
- Store schematics, instructions and other information per device type
- Task management per device within your organization
- Complete device history
- Ability to add comments on device behavior in the field, or for specially configured devices – including images
- All data is synchronized between all App users (live)
- Android App (iOS on request)
- Web App
- API on request